Patient Opinion Dashboard Consultation

Closed 17 May 2019

Opened 29 Apr 2019

Feedback Updated 2 Oct 2019

We Asked

The Patient Opinion™ Dashboard is intended to display a summary of Patient Opinion™ activity for all WA Health Service Providers. The dashboard displays data that is already publicly available but across several sites. Displaying data in one place as a web page on the HealthyWA website is intended to enable those interested to gain a quick snap shot of Patient Opinion™ activity in WA and guide those interested to more in depth information.

From the 29th of April to the 17th of May 2019 we invited you to provide feedback on a sample Patient Opinion™ Dashboard.

You Said

We received 114 responses to the consultation. Majority of the feedback was positive and included a range of suggestions for further adjustments to the Patient Opinion™ Dashboard.

We Did

In response to your feedback improvements have been made to: clarity of writing, definitions of the terms used by Patient Opinion and explanations of the purpose of the data provided. Patient Opinion™ Dashboard Consultation Report provides lists of all changes made in response to your feedback and areas identified for future improvement.

Results Updated 2 Oct 2019

Thank you for participating in the Patient Opinion™ Dashboard Consultation. Below you can read the consultation report which provides a summary of the responses received and the changes made as a result of your feedback.

Files:

Overview

Patient Opinion™ is an independent, not-for-profit online consumer feedback platform which offers consumers and carers an opportunity to provide anonymous moderated comment about their healthcare experiences online.

The Patient Opinion™ Dashboard will display a summary of Patient Opinion™ activity for all WA Health Service Providers. The dashboard displays data that is already publicly available but across several sites. Displaying data in one place as a web page on the HealthyWA website is intended to enable those interested to gain a quick snap shot of Patient Opinion™ activity in WA and guide those interested to more in depth information.

You can visit the Patient Opinion™ Hub on the HealthyWA website here for more information.

Why We Are Consulting

We are interested to know what information you would like to see on the Patient Opinion™ Dashboard. We are starting the conversation by providing information about each of the Department of Health WA Health Service Providers on a sample “dashboard” provided to you here. We would like your feedback on what has been provided.

If you would like to view a copy of all the questions prior to starting the survey this is available by clicking "Related Documents" below. 

Audiences

  • Consumers

Interests

  • Consumer engagement